We are here to make sure all of your questions, comments, and concerns are addressed in a timely manner. With that being said, we generally follow up to emails within 24 hours but you will often see responses within hours or even minutes! You can email our support staff using the email address below or by simply filling out the form to your right (the form ensures your email will reach our staff and not get labeled as spam). If you prefer contacting a representative by phone please take note of our business hours listed below. Thanks for your interest in the Ultimate Lock.